1. Data of the company

The sale of the products presented on the web: www.ecoterry.biz belongs to the company TERRYTOWEL, S.L. with registered office at 08540 – CENTELLES (Barcelona), Puiguriguer Industrial Estate. C / .Unió Europea, s / n. provided with the CIF: ESB58784547.

In this sense, the use of the website constitutes acceptance of the following terms and conditions:

2. Sales policy

If you are not yet a client, you must register by filling in a form at the top right “Login” and enter your data in “create an account”.

The personal data must be accurately indicated to avoid incidents in the sending and billing processes. Once registered, you have access to your personal account where you will find different personal and commercial options.

If you are already a registered customer, you can start buying by selecting the item, the quantity and, if applicable, the size and color of the border / embroidery by adding the product in “Add to cart”.

The payment of the purchased items will be made by credit card, and once confirmed you will receive an email containing all the information about your purchase.

3. Changes and returns

If the item received is not of your satisfaction you have 7 days from the date of receipt to return it, as long as the product has not been used and it is returned with its labels and original packaging.

Special purchases that have been ordered specifically and those that are personalized with an embroidery will not be entitled to change.

Expenses derived from the return or exchange of an item are charged to the customer, except for items that have been sent incorrectly.

No refunds will be accepted to postage due. The following should be done for the return of the article:

– Communicate previously through the e-mail address: terry@terrytowel.biz the reason for the return and all the details of the order.

– Send the product by registered postal mail with acknowledgment of receipt, attaching a copy of the invoice.

Once the return is received, the condition of the product will be verified and if it matches the requirements of “Good condition” we will proceed to make the change / refund of its amount.

4. Cancellations

You can cancel your order (s) at any time before sending and you will receive the full payment.

If your order has already been sent (that is, it has already left the warehouse) you will have to wait until its delivery to be able to cancel the order, although said cancellation will be subject to terms and conditions established for returns (see section “Changes and returns”) ).

You can also contact our Customer Service to cancel your order, as long as it has not been sent.

5. Warranty

The articles displayed on the website comply with the requirements of quality and guarantee in accordance with the Law / 23/2003, of July 10 and have a 2-year guarantee with the right to one of the following options:

– Return of the amount paid, repair of the item and / or exchange for another product of the same or similar nature.

This warranty is only applicable in the case of manufacturing defect and in no case applicable to damage caused by misuse or normal wear of the item.

The client must inform TERRYTOWEL, S.L. the reason for your claim upon receipt of the article and in any case within a maximum period of 7 days from receipt. The return costs will be at the customer’s expense.

6. Data protection

In accordance with the Organic Law 15/1999 of December 13 of Protection of Personal Data, TERRYTOWEL, S.L. communicates that the personal data provided voluntarily when filling out the purchase form will be incorporated confidentially in the database of TERRYTOWEL, S.L.

Users of this website may at any time access, rectify and / or cancel the data included in the registration form through a written request addressed to TERRYTOWEL, S.L. with registered office at 08540 – CENTELLES (Barcelona), Puiguriguer Industrial Estate. C / .Unió Europea, s / n; or through the e-mail address terry@terrytowel.biz

Likewise, when registering, the client gives his consent so that TERRYTOWEL, S.L. can use your personal information in matters that may be of interest to you.

7. Transport

The transport of items purchased in our store www.ecoterry.biz will be effectuated through the MRW courier company with URGENT 19 HOUR service, and will be delivered within 24 hours in the Peninsula and Andorra, after having made the payment of the order.

For the Balearic Islands, Canary Islands, Ceuta, Melilla and Portugal, the delivery is to be made between 48H / 72h. In the case of shipments to Europe, the approximate delivery time will be 3-5 days.

For items with embroidery customization, the delivery time will be increased by 48 hours with respect to the delivery time specified above.

8. Shipping costs

For the Peninsula and Portugal:
For orders over Eur.70, – postage is paid. For orders less than Eur.70, – a fixed amount of Eur.8.00 will be charged, –

For the Balearic Islands:
For orders over Eur.100, – the postage is paid. For orders less than Eur.100, – a fixed amount of Eur.15.00 will be charged, –

For the Canarian Archipelago:
For orders over Eur.200, – the postage is paid. For orders below Eur.200, – a fixed amount of Eur.20 will be charged.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be.

For Ceuta, Melilla:
For orders over Eur.200, – the postage is paid. For orders below Eur.200, – a fixed amount of Eur.30.- will be charged.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be.

For Andorra:
For orders over Eur.70, – postage is paid. For orders less than Eur.70, – a fixed amount of Eur.8.00 will be charged, –
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be.

For the U.E:
For orders over Eur.200, – the postage is paid. For orders below Eur.200, – a fixed amount of Eur.30, – will be charged.